Frequently Asked
Technical
Questions & Answers
Here you can find solutions to a wide range of technical issues. Other technical questions? Contact the Win Equipment service team at: +31 (0)33 299 22 66
Frequently Asked
Technical questions and answers
- Make sure the ‘air’ switch is on.
- Make sure the mix pump is working properly and disassemble and clean the mix pump if necessary.
- Attach a smaller nozzle and evaluate the results after you have drawn 20 to 25 ice creams/15 to 20 milkshakes.
- Be aware that you will see results from these adjustments only after you have drawn 20 to 25 ice creams/15 to 20 milkshakes.
- This means the mix pump has been improperly mounted. Remove and clean the mix pump and replace it correctly. Replace all O-rings on the mix pump.
- Make sure the ‘air’ switch is on.
- Make sure the mix pump is working properly and disassemble and clean the mix pump if necessary.
- Attach a smaller nozzle and evaluate the results after you have drawn 20 to 25 ice creams/15 to 20 milkshakes.
- Be aware that you will see results from these adjustments only after you have drawn 20 to 25 ice creams/15 to 20 milkshakes.
- Make sure there is enough syrup in the syrup containers.
- Make sure the ‘air’ switch is on.
- Check whether the machine is due for cleaning.
- Make sure the mix pump is working properly and disassemble and clean the mix pump if necessary.
- Make sure the machine is set on ‘run’ and that the ‘air’ switch is on.
- If the display reads ‘LO’: see above.
- Use the pre-start button after machine stops. Press the button and hold it for at least two seconds, until numbers appear in the left-hand display. (White button at the bottom right of the control panel.)
- Make sure the mix pump is working properly and disassemble and clean the mix pump if necessary.
- Check the nozzle and clean if necessary.
- Attach a smaller nozzle and evaluate the results after you have drawn 20 to 25 ice creams/15 to 20 milkshakes.
- Be aware that you will see results from these adjustments only after you have drawn 20 to 25 ice creams/15 to 20 milkshakes.
- Make sure that the ‘Huzzle’ function is deactivated.
- Check the shake water supply valve (turn to left for more water, right for less).
- Make sure there is enough syrup in the syrup containers.
- Make sure the ‘air’ switch is on.
- Check the shake water supply valve (turn to left for more water, right for less).
- Make sure the mix pump is working properly and disassemble and clean the mix pump if necessary.
- Attach a smaller nozzle and evaluate the results after you have drawn 20 to 25 ice creams/15 to 20 milkshakes.
- Make sure there is enough syrup in the syrup containers.
- Make sure the mix pump is working properly and disassemble and clean the mix pump if necessary.
- The cylinder is not full enough and not under pressure. Turn on the mix pump.
- Check whether the ‘Emergency Stop’ button has been pressed. Reset the emergency stop and restart the machine.
- Make sure there are no problems with your electricity supply (check the fuses in your fuse box and make sure the machine is plugged in)
- Clean and descale the upper reservoir (paying extra attention to the silver-coloured cap next to the mix pump).
- Level pin in upper reservoir is missing (for older machines).
